Graduated in Sistem Analysis on 2013, aiming to have continuous improvement and update through courses, tutorial and workshops that add even more knowledge.
On my practice focus to advance me and who i work with to have sure that i am acting ethically, compromised and available always be able to reflect, review my actions, accept changes and share knowledge.
Professional with experience on IT support, turned to resolve needs of clients and provide quick actions with accuracy and excellence.
Support at first level for Amil employees on telephone and Web Portal, Opennig calls for equipment evaluation, updates, changes and error in the system, using processes to dealing tasks for the get evidences and forward to the second-level team, prioritizing always resolving the task in the first call.
Support for using the ERP system in retail stores. update system, database changes using PL/SQL. Assistance for issues eletronic invoice. Open calls for developers and system test after repairs.